My Download Speed Is Slow but Upload Is Fasr

abeyaz17 · Jun 26, 2018 four ii ten 0

Hey guys. My download speed is extremely slow. similar really really slow. merely my upload speed is ok. I just called my internet access provider and they said I seem to be getting normal speed which is l mb/s but when I run tests it shows a ridiculous 993 kb/s download speed and a normal 2.2 mb/southward upload speed. I have a ps4 continued via ethernet cable and iphone using wifi both indicatin very like reaults. btw the router is huawei hg658c v2.

whatever idea what'due south going on?

anotherdrew · Dec 27, 2017 2,007 109 7,790 585

Has the download always been dull or did this just start out of the blue? Did you lot alter anything around the fourth dimension this started?

I assume you have tried bandwidth tests from a couple unlike places(speedtest.cyberspace, speedtest.googlefiber.net, DSLReports, etc) and all show the same event. Do you have any other devices on the network that you can test with? Assuming all device bear witness the same result (which I would await since the PS4 and iPhone already do) and since your ISP has run basic tests on your line, and so I call back the culprit is well-nigh likely the router (or modem, if you have i).

Router issues tin can be software or hardware. If it's hardware, and so replacement is the but existent pick. Simple software faults can be corrected by restarting the router. The next step up is a manufacturing plant reset (brand certain to note whatsoever special settings, passwords, etc because they will be reset). If that doesn't work, I would examination with another router ... possibly something that can be hands returned if the issue ends up something else. Was your router provided by your Isp? What is their replacement policy if a router is faulty?

abeyaz17 · Jun 26, 2018 iv 2 10 0

Hi once again. I recently got the router. information technology's new merely the issue has been effectually for a while.

I employ the modem provided by the internet service provider and I didn't change anything. I tried resetting the modem merely naught changed. I did test the connectedness using a dissimilar device only the result is the same.

anotherdrew · Dec 27, 2017 2,007 109 7,790 585

2 Routers doing the aforementioned affair makes me wonder about the modem (especially now that i know y'all have i) ... have you ever plugged a device directly into the modem and tested that way? Most modems have admin page that you tin can log into ... accept you ever looked at that to run into what your connexion statistics are?

abeyaz17 · Jun 26, 2018 four two 10 0

here's my dsl stats. I'grand non sure if that'southward helpful or not though.

Connectedness condition:
Get-go
Upstream line rate (kbit/due south):
4094
Downstream line charge per unit (kbit/s):
40958
Maximum upstream charge per unit (kbit/s):
54475
Maximum downstream rate (kbit/s):
147072
Upstream noise prophylactic coefficient (dB):
33.3
Downstream racket safety coefficient (dB):
35.two
Upstream interleave depth:
1
Downstream interleave depth:
ane
Line standard:
VDSL
Upstream line attenuation (dB):
0.1
Downstream line attenuation (dB):
0
Upstream output power (dBm):
-5
Downstream output power (dBm):
11.3
Upstream CRC errors:
6
Downstream CRC errors:
0
Channel type:
Fast

nothing changed when I direct plugged my device to tge modem.

anotherdrew · Dec 27, 2017 ii,007 109 seven,790 585

By all those metrics, your line is great. It has to be something wrong with the modem or the Ethernet line you are using to connect to it. Ask your Internet access provider what their policy is on replacing modems. I think they should do it gratuitous, but not all ISPs concur with me.

abeyaz17 · Jun 26, 2018 iv 2 ten 0

I guess that'southward my only option. so we hold that in that location'southward no trouble with the line or the cables between the primary box and my router. it has to be the modem. Cheers anotherdrew! I really appreciate information technology.

myasser2013

how did you fix it? I'm having the same problem

USAFRet

how did you fix it? I'm having the same problem

This is 2 years old. The original participants are long gone.
Delight outset a new thread for your item situation.

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My Download Speed Is Slow but Upload Is Fasr

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